Returns & Exchanges

All Naravya products are handcrafted by expert karigars and undergo rigorous quality checks before being dispatched. As each product is unique ~ it may vary slightly from the pictures.

Returns and Exchanges will only be accepted if:

• Order Was Damaged/Missing In Transit.

We follow a 3-layer checking process to avoid any damage or misses from our end.  Return can take place if the customer receives the product in a damaged condition and reports the same within 24 HOURS of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product. Breach of this section will lead to rejection of the return/exchange request. 

In case a user buys multiple products, only the damaged product will be accepted.

You will receive a new same Product . in case the order is out of stock you will receve full refund to your original payment method for the price of the damaged item(s) within 7 days after the product is received by us.

We won’t be charging you any return shipping or handling fees.

• Order was Incorrect.

If the above exists then you may return the order exactly as you received it, unworn, with original packaging.

Once we receive the product back, we will perform a quality check, and if it passes the said check we will replace the same product with a new one. In case the product goes out of stock we will refund the amount to your original payment method within 7 days after the product is received by us.

• Dislike

 In case of dislike of any product upon delivery within 24 hours. A Return/ Exchange won’t be arranged by us due to the affordable nature of our product. However, if you dislike a product you can return it back to us and we will proceed with the refund upon delivery of the same. Please note that the shipping charges won’t be refunded by us. You can mail us at naravya.com@gmail.com 

You will receive a refund to your original payment method for the price of the disliked item(s) within 7 days after the product is received by us, provided that the product is not used and is in good condition. Upon Rejection of the same refund won’t be initiated. 

NOTIFY

If you wish to make a return you need to notify us within 24 hours of receipt of order. You can submit your request by emailing on our customer support email id naravya.com@gmail.com

APPROVAL

Once we receive the request, it is the discretion of our QC Team whether the product is approved for return.

REVERSE PICK-UP

Once the product is approved for return, we will arrange for a pick-up.

DISPATCH

Once we receive the damaged/incorrect product, we will dispatch the fresh/correct product.

*We are not responsible for any damaged packages or packages lost in transit. We are not liable for any returns that we were not notified of.

THE FOLLOWING DOES NOT QUALIFY FOR REFUNDS:

• Package refused by recipient
• Products that have been returned in a used or damaged condition
• Products returned due to size issues (Please check the size guides carefully before making a purchase)
• Incorrect delivery address.
• If the jewellery is not faulty or damaged in any way.
• Minor variations in colour & design of the jewellery
• After more than 3 failed delivery attempts by our courier agent.

GUARANTEE

All products sold by Naravya are guaranteed authentic.